Shipping Availability
If no shipping options appear at checkout, it means we are not currently shipping to your region. We appreciate your understanding as we expand availability.
International Shipping & Customs
We currently ship to:
United States, Canada, Mexico, Australia, and New Zealand.
For other countries, you may be responsible for customs duties and taxes, which are not included in our shipping fee.
- These fees vary by country and are paid to your local customs office
- We cannot estimate or refund these charges
- For details, contact your local customs office
Important: Duties and taxes paid during delivery are non-refundable, even if you return or exchange the item.
Delivery Time & Carriers
- Orders are delivered Monday–Friday by courier
- We do not ship on weekends or bank holidays
- Processing may take longer during public holidays, sales, or peak seasons
- Customs or postal delays may affect delivery times
Shipping Fees
- Free shipping on orders over $79
- $19.90 flat rate for orders under $79
Taxes & Import Duties
In most cases, prices shown include import duties.
However, additional charges may still apply, depending on your country’s customs regulations.
Birds of Our Lives is not responsible for these fees.
Late, Lost, or Missing Orders
- Please double-check your shipping address at checkout.
- We are not responsible for packages sent to incorrect addresses, neighbors, or non-secure locations.
- If your tracking shows delivered but you didn’t receive the item:
- If your order is missing or lost:
Why Was My Order Cancelled?
If your order was unexpectedly canceled, it may have been flagged by our fraud protection system.
To resolve this:
- Make sure your billing address matches your payment method
- Try checking out again
